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Privacy Policy

IDNO / Code: 1024600086083

Company registration date: 2024-11-26

Legal form: Limited Liability Company

Administrator: DARACCI ANDREI

This Privacy Policy explains how the operator of the Moment.md platform collects, uses, stores, transmits, and protects personal data of users, individuals who create or manage memorial pages, individuals who submit messages or multimedia content, and other persons whose data may appear in the use of the service.

This Policy applies to all data processing operations carried out through the website, online forms, electronic communications, orders, user accounts, and related services provided through the platform.
This Policy shall be interpreted together with the Website Terms and Conditions, the Cookie Policy, and any other documents published by the operator on the platform.
This policy also applies to processing carried out in the context of moderation mechanisms, complaints regarding published content, requests submitted by relatives, heirs, users, rights holders, and requests from competent public authorities

identification and contact data, including name, surname, email address, phone number, correspondence address, and other data provided by the user;
account and service usage data, including technical data, IP address, logs, browser, device, online identifiers, and interaction history;
data related to uploaded content, including photos, texts, videos, biographies, messages, comments, names, and other memorial elements;
order and payment data, including selected plan, payment history, invoices, transaction status, and accounting-related data;
data about third parties, insofar as users input information about deceased persons, relatives, message authors, or other persons appearing in the content;
data provided in complaints and requests, including identity and contact details, relationship to the commemorated person, grounds, evidence, correspondence, technical logs, and moderation/compliance history.

creation, management, and publication of memorial pages;
management of user accounts and performance of contractual relationships;
processing of orders, payments, invoices, and refunds;
delivery of services and associated products, including QR code elements, where applicable;
provision of technical support, administrative communications, and platform security;
fraud prevention, incident investigation, and protection of the operator’s rights;
compliance with legal, fiscal, accounting, archiving, and cooperation obligations;
examination of complaints, claims, and notifications regarding content, prevention of abuse, and moderation actions;
handling requests from relatives, heirs, administrators, users, or rights holders, including correction, completion, anonymization, transfer, restriction, or removal of content;
verification and execution of requests from public authorities and cooperation with them.

consent of the data subject, where required;
performance of a contract or pre-contractual steps requested by the user;
compliance with a legal obligation;
legitimate interest of the operator (security, functionality, evidence, complaint handling, rights protection);
establishment, exercise, or defense of legal claims;
compliance with legal obligations to cooperate with authorities or react to unlawful content.

authorized employees and collaborators of the operator;
contractual service providers (hosting, IT maintenance, payment processing, invoicing, delivery, notifications, accounting, etc.);
public authorities and competent bodies where disclosure is required by law or necessary;
memorial page administrators or directly concerned persons (only as necessary for complaint handling);
legal advisors, lawyers, experts, or partners involved in disputes, complaints, or authority requests.

data is stored for the duration necessary to provide services and fulfill legal obligations;
published content may remain available according to the selected plan until expiration, deletion, or termination;
after expiry, data will be deleted, anonymized, or archived according to law;
complaint, dispute, and request-related data may be retained as necessary for resolution and legal compliance.

The operator applies reasonable technical and organizational measures to protect data against unauthorized access, alteration, loss, disclosure, or destruction.
The user is required to maintain the confidentiality of their authentication data and to immediately notify the operator of any unauthorized use of their account.

The platform may use cookies and similar technologies for functionality, preferences, analytics, and security.
Details are provided in a separate Cookie Policy.
Strictly necessary cookies may be used based on legitimate interest; analytics and marketing cookies only with user consent via a granular and revocable mechanism.
Detailed information is available in the Cookie Policy and preference center.

Requests regarding personal data may be submitted via the contact details provided on the website.
The operator will respond within a reasonable timeframe in accordance with the law.
Additional documents may be required to verify identity, status, and legitimate interest.
Requests from relatives or third parties do not automatically grant access to all data.
Requests from authorities are verified for legality and scope.

The operator may periodically amend this Policy in order to reflect legislative, technical, or commercial changes.
The updated version shall be published on the website and shall take effect from the date of publication, unless otherwise required by law.